Wholesale & Trade Terms
ONLINE ACCOUNTS FOR WHOLESALE CUSTOMERS
We encourage all wholesale customers to place discounted orders directly on our website. The first step is for you to create a customer account here. Once that's done, just email firstname.lastname@example.org and let us know the email address you used to create the account, and we'll enable your discounts for wholesale ordering.
OTHER WAYS TO ORDER
You may also order by phone (510)208-1708, email (email@example.com), or by US mail (370 Ryan Ave Unit 100, Chico, CA 95973). We are available normal business hours, Monday–Friday, and of course can accept emails and voicemails 24/7. When ordering by one of these methods, please list title, author, and retail price. Please let us know how you would like your order shipped, your UPS account number if applicable, purchase order numbers as needed, full billing address, telephone number, and shipping address.
New trade customers must pre-pay their first order. Upon receipt of a credit application and references, normal credit will then be extended. Credit terms are 30 days, with initial credit equal to the amount of the first order.
1–4 assorted titles 20%
5 or more titles 42%
We also offer prepaid accounts (ie no credit extended), which get a 45% discount.
Prepaid order under 5 copies 30%
30 days net. Please pay from invoice.
Wholesale, Specialty, and Other Businesses: Please email firstname.lastname@example.org or call (510)208-1700.
We ship by UPS unless instructed otherwise. For rush orders, specify date needed and method of shipment preferred. Please provide your UPS number if you have one, and the email for tracking.
Unavailable titles are all backordered with a 90 day cancellation date, unless you indicate otherwise.
No authorization is necessary for returns made up to one year from original invoice date. Returns older than one year must get our permission, which will be granted at the our discretion. All returns must be in saleable condition. Stickered, ink-priced, shop-worn, or otherwise damaged books will NOT be credited. Returns damaged in shipment to us will not be credited—PLEASE PACK CAREFULLY. For full credit, we require your original invoice number. Books returned without information will be credited at 50%. Credit is applied to future purchases. We do not give cash refunds. Please ensure that the books you want to return were supplied by us.
Please note our new address for returns:
370 Ryan Ave #100
Chico, CA 95973
In case of damage or other fulfillment error, we accept immediate returns. Please call or email (email@example.com). Claims for shortages or mis-shipments must be made within 30 days of invoice date. Please provide invoice details on all claims. Credit will be issued, or damaged items replaced, immediately upon notification. Please specify which you prefer.
Magazines/Periodicals/Journals are available at a discount of 30%.
Payment via credit card is preferred. If you must send a check, payment should be made in US funds drawn on a US bank. Any charges for foreign checks will be billed back to you. Shipments are sent by US mail unless you request otherwise.
DISTRIBUTION OF AK PRESS TITLES
Titles published by AK Press are available from the following distributors/wholesalers: Ingram Publishers Services, Consortium, Publishers Group Canada, Turnaround, Kersplebedeb, and other specialty distributors. We encourage you to go to whatever source is most convenient. Wholesale terms are available on all AK Press titles.